We require one week’s notice for your order to be prepared and dispatched, excluding delivery time. We recommend placing your order at least two weeks before your event to allow time for preparation and delivery.
Rush orders may be available depending on our preparation schedule. Please contact us before ordering with your event date, preferred product and quantity so we can check whether your required date can be accommodated.
Choose your preferred product and design, then enter your wording, theme and other personalisation details on the checkout page. For a completely custom design, you can also upload an invitation, logo, artwork or reference image where an upload option is available.
Every personalised order receives a design proof before printing. Personalised labels or wrappers are included at no extra cost with the applicable product. See our How Personalisation Works page for the complete ordering and proofing process.Yes. You can choose an existing design or request a completely custom design to match your theme, invitation, colours, logo or artwork at no extra cost. Browse our Custom Designs collection to choose your preferred product.
Fairy Floss should be stored in a cool and dry place away from heat and sunlight due to their delicate texture. Do not freeze or chill them.
Fairy floss can last for several weeks to months when stored in a cool, dry place away from direct sunlight and heat. Because of its delicate texture, we do not recommend refrigerating or freezing it.
For full product details and storage tips, see our fairy floss party favours.
Yes. We create personalised and branded sweet treats for corporate functions, school events, expos, graduations, fundraisers, community events and business campaigns.
Explore our corporate and promotional products or contact us with your event date, preferred product and approximate quantity.Yes. Local pickup is available from Narre Warren South, Victoria 3805. Select the local pickup option at checkout, and we will confirm when your order is ready.
Yes. We offer Standard and Express shipping across Australia through Australia Post. The available shipping options will be shown at checkout.
No. Express shipping changes the delivery service selected at checkout, but the normal preparation time still applies. Most personalised orders take approximately one week to prepare and dispatch, excluding shipping time.
Once an order has been dispatched, delivery timeframes are managed by the shipping carrier and may vary. We recommend ordering at least two weeks before your event and allowing additional time around weekends, public holidays and busy delivery periods.
No. Personalised labels and wrappers are included with the relevant Flossty Treats products and are not sold separately. However, you can order additional personalised labels together with your main product order.
We accept debit and credit cards, Afterpay, Klarna and PayPal through our secure website checkout.
Still have questions about your personalised party favour order? Please contact us and we’ll be happy to help 😊
Preparation Time: We require one week’s notice for your order to be prepared and dispatched, excluding delivery time. We recommend placing your order at least two weeks before your event to allow time for preparation and delivery.
Shipping & Couriers: Orders are shipped Australia-wide through Australia Post using the shipping option selected at checkout. Once an order has been dispatched, delivery timeframes are managed by the carrier and may vary due to location, public holidays, weather, network delays or other circumstances outside our control.
Express Shipping: Express shipping is available at checkout where applicable. Choosing Express shipping changes the delivery service used after dispatch, but it does not reduce the normal preparation time for your personalised order.
Rush Orders: Rush orders may be available depending on our preparation schedule. Please contact us before ordering with your event date, preferred product and quantity so we can check whether your required date can be accommodated.
Local Pickup: Local pickup is available from Narre Warren South, Victoria 3805. Select the local pickup option at checkout, and we will confirm when your order is ready. Once collected, the order becomes the customer’s responsibility, including safe transport, handling and storage.
Fairy Floss Care: Fairy floss is a delicate product, and minor shrinkage can naturally occur during transport or storage. Store fairy floss in a cool, dry place away from direct sunlight and heat. Because of its delicate texture, we do not recommend refrigerating or freezing it. For available tub sizes, colours and flavours, explore our personalised fairy floss party favours.
This website is operated by FLOSSTY PTY LTD, trading as Flossty Treats (“Flossty”, “we”, “us” and “our”). By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping, Delivery & Pickup Policy and Returns & Refunds Policy.
If you do not agree to these Terms, please do not use our website or place an order.
By using this website or placing an order, you confirm that you are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian.
All orders are subject to acceptance, product availability and our ability to meet the requested event date. An automated order confirmation confirms that we have received your order but does not guarantee acceptance or availability.
We may contact you if there is an issue with stock, pricing, delivery, personalisation details, suspected fraud or another operational matter affecting your order.
If we cannot accept or fulfil an order, we may cancel the affected products and refund the amount paid for them.
Flossty Treats specialises in personalised, made-to-order food products and party packaging. Customers are responsible for checking their product selection, flavours, quantities, event date and personalisation information before placing an order.
Personalised labels are included at no extra cost with our label-based products. Personalised wrappers are included at no extra cost with Chocolate Bars, Choco Minis and Candy Packs. Completely custom designs are also included at no extra cost.
Once personalised design work or production has begun, changes or cancellations may no longer be possible.
Please enter names, ages, dates, messages and other wording exactly as you would like them to appear. For custom designs, please provide clear details about your theme, colours, invitation, logo, artwork or preferred design style.
For more information about ordering, personalisation and proof approval, visit our How Personalisation Works page.
Every personalised order receives a design proof before printing. Customers must review the proof carefully and check all names, ages, dates, wording and other personalised details before approving it.
Once approval is provided, we will use the approved design to prepare the order. If a completed product does not match the approved proof, please contact us so we can review the issue.
By uploading or supplying an image, invitation, logo, artwork or other material, you confirm that you have permission to use it and provide it to Flossty Treats for your order.
You give us permission to use the supplied material only as reasonably required to design and fulfil your order. We may decline material that appears unlawful, offensive or likely to infringe another person’s rights.
Personalised labels and wrappers are supplied as part of the relevant Flossty Treats product and are not sold as standalone products.
Additional personalised labels may be ordered together with a main product order through our Personalised Extra Labels product page.
All prices are displayed in Australian Dollars and include GST where applicable, unless stated otherwise. Shipping charges are displayed or calculated during checkout.
Prices may change before an order is placed. The price accepted at checkout applies to that order, except where there is an obvious pricing, technical or system error.
Payment must be received in full before personalised design work or production begins.
If your order has not yet entered the design or production stage, you may contact us to request a cancellation.
If the cancellation is approved, any payment-processing fee that is not refunded to us by the payment provider may be deducted from your refund, where permitted by law.
This deduction does not apply where a refund or another remedy is required under Australian Consumer Law.
Most personalised orders take approximately one week to prepare and dispatch, excluding shipping time. We recommend placing your order at least two weeks before your event.
Rush orders may be available depending on our preparation schedule. Please contact us before ordering with your event date, preferred product and quantity so we can check whether your required date can be accommodated.
Standard and Express shipping are available Australia-wide through Australia Post. Shipping and delivery estimates are provided as a guide and may vary after dispatch.
Express shipping changes the delivery service selected at checkout but does not reduce the normal preparation time.
Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an address error before your order is dispatched.
Once an order has been dispatched, delivery timeframes are managed by the carrier and may be affected by weather, public holidays, network delays or other circumstances outside our control.
Nothing in this section limits any rights or remedies available under Australian Consumer Law.
Local pickup is available from Narre Warren South, Victoria 3805. Select the local pickup option at checkout, and we will confirm when your order is ready.
After collection, the customer is responsible for the safe transport, handling and storage of the order.
Some confectionery products, including chocolate, may be affected by heat or weather conditions during transport. We take reasonable care when preparing and packaging orders, but customers should consider weather conditions, delivery timing and suitable storage when ordering.
Fairy floss can last for several weeks to months when stored in a cool, dry place away from direct sunlight and heat. Because of its delicate texture, we do not recommend refrigerating or freezing it.
Minor fairy-floss shrinkage can naturally occur during transport or storage.
Nothing in this section limits any rights or remedies available under Australian Consumer Law.
Because our products are personalised and made to order, we do not accept returns, exchanges or provide refunds for change of mind.
If an order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible, preferably within 48 hours of receiving it. Include your order number, a description of the issue and clear photographs where relevant.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law.
We take reasonable care to ensure that product descriptions, prices, images and availability information are accurate.
Minor differences may occur due to screen settings, the personalised or handmade nature of the product, supplier packaging updates and product availability.
These differences do not limit any rights available under Australian Consumer Law.
Unless stated otherwise, website content created by or for Flossty Treats—including text, product photographs, graphics, branding and original designs—is owned by or licensed to FLOSSTY PTY LTD.
Website content must not be copied, reproduced, republished, sold or used commercially without our prior written permission.
You must not misuse the website, submit false or misleading information, interfere with its security or operation, attempt unauthorised access, introduce malicious code or use the website for an unlawful purpose.
We do not guarantee that the website will always be available, uninterrupted or free from technical issues, although we will take reasonable steps to maintain it.
Our website may use or link to third-party services, including payment providers, delivery providers, social platforms and external websites.
Third-party services are subject to their own terms and privacy practices. We are not responsible for content or services provided independently by third parties, except where liability cannot lawfully be excluded.
To the extent permitted by law, FLOSSTY PTY LTD is not responsible for loss caused by incorrect information supplied by the customer, failure to follow storage instructions, misuse of a product or circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law.
Orders may be affected by events outside our reasonable control, including severe weather, courier disruptions, public emergencies, supplier interruptions, ingredient or packaging shortages and technical failures.
If such an event materially affects an order, we will contact you where reasonably possible to discuss the available options. If we cannot fulfil the affected products, we may cancel them and provide an appropriate refund.
We may restrict website access, refuse service or cancel an order where there is suspected fraud, unlawful activity, abusive conduct, misuse of the website or a serious breach of these Terms.
If we cancel an order for reasons unrelated to customer misconduct and cannot fulfil it, we will refund the amount paid for the affected products.
These Terms are governed by the laws of Victoria, Australia. Nothing in this section limits any rights you may have under applicable Australian law.
We may update these Terms from time to time. Updated Terms will apply to future website use and orders placed after the revised version is published.
Orders already accepted will remain subject to the Terms that applied when the order was placed, except where a change is required by law or agreed with the customer.
For questions about these Terms & Conditions, your order or our products, please contact Flossty Treats.
This Privacy Policy explains how FLOSSTY PTY LTD, trading as Flossty Treats (“Flossty”, “we”, “us” and “our”), collects, uses, stores and discloses personal information when you visit, interact with or make a purchase from www.flossty.com.au (the “Site”).
We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will comply with those requirements.
This policy applies to information collected through our website, checkout, customer enquiries, email subscriptions, social media communications and other interactions with Flossty Treats.
Depending on how you interact with us, we may collect:
Technical information may include your IP address, browser type, device information, approximate location, referral source, pages viewed, interactions with the Site and the date and time of your visit.
We generally collect personal information directly from you when you:
We may also receive limited information from service providers involved in payments, website analytics, advertising, fraud prevention, shipping and order fulfilment.
We may use personal information to:
Payments are processed through third-party payment providers. We do not store or have access to your complete debit or credit card number.
Payment providers may collect and process information in accordance with their own privacy policies and security requirements.
Where permitted, we may use your contact information to send marketing communications about products, offers, updates and new collections.
We do not automatically treat an order or customer-service enquiry as consent to receive unrelated marketing communications. Where consent is required, we will request it separately.
Marketing emails will include an unsubscribe option. You can withdraw your marketing consent at any time by using the unsubscribe link or contacting us. Service messages relating to an existing order may still be sent where necessary.
We use cookies, pixels, tags and similar technologies to operate the Site, remember preferences, measure website traffic, understand customer interactions, assess advertising performance and support remarketing.
These technologies may collect device, browser, IP address and website-usage information. Services used on the Site may include Google Analytics, Google Ads, Meta and other website or advertising tools.
You can manage or block cookies through your browser settings and any cookie controls made available on the Site. Disabling some cookies may affect how certain website features operate.
We may share personal information with trusted service providers where reasonably required to operate our business and fulfil orders, including:
We may also disclose personal information where required or authorised by law, to respond to lawful requests, or where reasonably necessary to protect our customers, business, legal rights or website security.
We do not sell customer personal information to advertisers.
Some of our technology, payment, analytics, advertising and communication providers may process or store information outside Australia, including in the United States and other countries where those providers operate.
Where applicable, we take reasonable steps to work with reputable providers and handle overseas disclosures in accordance with applicable Australian privacy requirements.
Images, invitations, logos, photographs, artwork and other materials supplied for personalisation are used to create and fulfil your order and to communicate with you about the design.
Please avoid uploading personal information that is not needed for the order. You must have permission to provide any image, logo, photograph or artwork containing another person’s information or intellectual property.
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure payment providers, password-protected systems, restricted access, website-security tools and service-provider safeguards.
No online system or method of electronic storage is completely secure. If you believe your information or account may have been compromised, please contact us promptly.
We will investigate suspected data breaches and take reasonable steps to contain and respond to them.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner about an eligible data breach.
We retain order records, personalisation details, enquiries and customer communications for as long as reasonably required to fulfil orders, provide customer service, maintain business records, prevent fraud and meet legal, tax and accounting obligations.
When information is no longer reasonably required, we may securely delete or de-identify it, subject to legal and operational requirements.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us. We may need to verify your identity before providing access or making changes.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
If you believe your personal information has not been handled appropriately, please contact us with details of your concern.
We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner where applicable.
Our website and products are intended to be ordered by adults. We do not knowingly collect personal information directly from children without the involvement or permission of a parent or legal guardian.
A parent or guardian who believes a child has provided personal information without permission should contact us.
We may update this Privacy Policy from time to time to reflect changes to our business, website tools, service providers or legal obligations.
The updated version will be published on this page with a revised “Last updated” date.
For questions about this Privacy Policy, to request access or correction, withdraw marketing consent or make a privacy complaint, please contact FLOSSTY PTY LTD trading as Flossty Treats.
Change of Mind: As Flossty Treats products are personalised, made-to-order food items, we do not accept returns, exchanges or offer refunds for change of mind. Please carefully review your product selection, flavours, quantities, personalisation details and event date before placing your order.
Order Cancellations: If your order has not yet entered the design or production stage, you may contact us to request a cancellation. If approved, any payment-processing fee not refunded to us by the payment provider will be deducted from your refund.
Personalised Orders Already in Progress: Once personalised design work, preparation, manufacturing, printing, packaging or dispatch has begun, cancellation may no longer be possible because the products are being prepared specifically for your order.
Design Proof Approval: Please review your design proof carefully before approving it for printing. Check all names, ages, dates, wording and other personalised details shown on the proof. Once approved, the design will be used to prepare your order.
Damaged, Faulty, Incorrect or Missing Items: If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible, preferably within 48 hours of receiving your order. Please include your order number, a description of the issue and clear photographs where relevant so we can review and help promptly.
Questions Before Ordering: We encourage you to contact us before placing your order if you have questions about our products, flavours, quantities, personalisation, storage, preparation time or your event date.
